Photo gift, engraved personalised European charm (fit pandora or snake chain)

Frequently Asked Questions

Wholesale availability

If you would like 5 or more of a particular item please get in touch for a discount on your order, I'm always happy to supply wholesale.

Can I change the text on a item or design?

Yes all of my listings can have custom wording to suit your needs as long it fits on your chosen fob, just pop a note at checkout or send me a message and I will add a note on your order.

Can I upgrade shipping options?

Yes you will be offered upgrades to tracked services at checkout which we recommend, however to keep costs low for you as a buyer we send standard which is not tracked.

How long will my order take to be dispatched?

My turnaround changes throughout the year depending on demand, please see shipping times on my listings as these change depending on how busy I am.

Custom and personalised orders

We do custom orders, simply pop us a message and we will do our best to help you.

Care instructions

We recommend that metals do not get wet as this could cause tarnishing and spoil the look of your item.

Sizing details

We recommend...
20mm for cats and small puppies
25mm for cats, puppies and small breeds
30mm for medium to large dogs
35mm for medium to large dogs

Mistakes in your order

If you send us a order through and we haven't already dispatched it, please give us a shout and we can edit any mistakes or add detail in.
If you receive your order and realise for example that you have given the wrong number, we will give you a discount code to use to get the right information.

DESIGNS

Please give us the information you would like including any fonts or symbols you would like at checkout. Unless you leave a note saying for example PLAIN WITH NO SYMBOLS we will engrave the item with what is in the profile photo eg paws, crowns, hearts etc